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Social media — Hard to Predict, but Here to Stay

My 4 Twitter Goals for Next 6 Weeks – and How You Can Help

I’ve learned a great deal over the past eight months — writing columns and articles for this site, and attempting to catalyze the progress of social media in the Westchester area and beyond. One of the most important things I’ve learned is just how unpredictable things can be when one wanders into uncharted territory.

When I first got a taste of Twitter back in March, I was convinced that the free 140-character microblogging service was going to quickly turn our world of commerce on its end. I was amazed that something could be so simple and complex at the same time. I was certain that everyone else would instantly see the same vision as me.

Well, as I have documented, it wasn’t that easy. While the Twitter pioneers – of whom there are many — continue to blaze a trail, there are many more who are either unimpressed by Twitter, or actually speak of it with great disdain.

Lately, though, I’ve seen signs that we’re headed for a big shift in the right direction. The Westchester Twitter community is growing in leaps and bounds, and has attracted some of the area’s most talented, intelligent, and forward-thinking individuals. I don’t want to inflate any egos, but check out @JSKorn or @RickWolff if you’d like to see how I believe Twitter was meant to be used. Twitter (combined with other forms of social media) has provided a forum for those with a story to communicate.

Last month, more than 50 people attended the 2nd Westchester TweetUp at Mount Kisco’s POUR Cafe and Wine Bar. It was the second-straight TweetUp at POUR booked to capacity, and it was brimming with networking, business strategizing, socializing and idea sharing.

The TweetUps, which have been organized by Westchester140 (I am one of the six members – click on the link to Westchester140′s Facebook page to learn more about the group) have certainly contributed to the increasing speed of Twitter’s growth in Westchester – but it is the quality of the members of this community who really deserve credit for the transformation taking place.

Twitter users like @JSKorn, @StacyKnows, @RickWolff and @GoodDirt. Whether you agree with them or not, they are providing content worth examining. Accounts like @EverythingJulie, @PeterBarossi, @ArtbyNatalya, @LizNunan and @MichaelBalkind. You might only reply to their posts occasionally, but the content they provide adds something to your day.  There are many more, and I encourage you to mention other worthy accounts in the comments section of this blog. I will check out your all of your suggestions.

I only spend few minutes at a time on Twitter – a few times a day. It’s enough to get an idea of what some of my online friends are up to, and to benefit from the content they have decided is worthy of posting. In turn, I try to contribute to the cause by making posts that provide value to my followers.

Over the next month or so, I will find myself fully immersed in Twitter as I attempt to tackle four Twitter challenges at the same time. Follow my progress on Twitter and feel free to help me out with any ideas or suggestions you may have.

My four Twitter endeavors for the next four to six weeks are:

1) Make the 3rd Westchester TweetUp a smashing success — As a member of Westchester140, I intend to help organize the 3rd Westchester TweetUp — an event that will be held in mid to late January 2010. My personal goal is to help make the 3rd Westchester TweetUp the best yet on every level (and after the two held at Anthony Colasacco’s POUR, that is a very lofty goal). I would like to see an event that brings Twitter in Westchester into the mainstream — and paves the way for Twitter to be a potential useful tool for every individual, business and organization. Feel free to dialog with me and the other members of Westchester140 as we work toward this goal.

2) Help make the 18th Annual 95.5 WPLJ Holiday Spectacular Broadcast to Benefit Blythedale Children’s Hospital the best ever – I have volunteered to assist Blythedale Children’s Hospital (my wife Connie Cornell works for Blythedale as Director of Public Relations) with their fund-raising auction in the weeks leading up to their holiday concert December 21. The auction is already up on WPLJ’s website, and auction proceeds are to benefit @Blythedale. I will be running the live Twitter feed for the auction on the morning of the event, December 21 from 6 am to 10 am.  I have seen many of the incredible services Blythedale Children’s Hospital provides and I can assure you that Blythedale is an organization deserving community support. My goal is to use Twitter to spread the word about the auction. I would love to hear suggestions, and especially get your help telling others about the incredible work Blythedale does, and encouraging others to participate in the charity auction.

3) Highlight the activities and contributions being made in social media by Westchester-area individuals, businesses and organizations through the TwitterProfessor website — Because of some recent developments in my retail picture framing business (I relocated the business late last month and have been scrambling to get organized in my new space), I have been unable to keep up with all the great stories going on around me. I intend to catch up with these stories before January comes to a close. If you would like to share info I could use in this space, please hit me up @Cornell140.

4) Apply the social media principals I’ve learned to my business, and then share and exchange the results with others to keep the ball rolling – The best way to learn is to try things you think will work, and then evaluate. Take what works, and build on it. Share your results with others, and learn from their trials (and errors). We have an infinity of possibilities in front of us, and we are in a position to lead others in this exciting new field. It’s an amazing opportunity and a weighty responsibility. Again, please don’t hesitate to send me an @message on Twitter or a comment on this blog. You can even call me on the phone at 914-741-1203.

Please share your thoughts in the comments section, and I will continue the dialogue. Thanks for participating!

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Waiting list forms for 2nd Westchester TweetUp at POUR

Twitter Event Will Help Junior League With Holiday Sharing Drive

After the extremely successful 1st Westchester TweetUp held last month at Pour Cafe and Wine Bar in Mount Kisco, it was only a matter of time before Westchester Tweeps would start asking for a second TweetUp.  The organizers of the event (of which I am one) responded to the call, and announced their plans with a Twitvite launched last Friday for the 2nd Westchester TweetUp, to be held November 18 — again at Pour.  And once again, the event has been booked to capacity in less than a week. A waiting list for the event has been created.

Enthusiasm for the TweetUp has been extremely high for several reasons, not the least of which is the atmosphere and hospitality provided by the event’s sponsor Anthony Colasacco. Not only has Colasacco been busy as one of the event’s organizers — he has been actively searching for a way that this event could be used to give something back to the community. Well, earlier this week the organizers agreed that the 2nd Westchester TweetUp could be used to collect donations for the Junior League of Northern Westchester’s Holiday Sharing Drive.

Attendees are being asked to help POUR Cafe and Wine Bar, and the organizing committee (which also consists of Sarah O’Grady, Chris Dessi, Adam Stone and Andy Barovick) to help as many families as possible by bringing with them on November 18 items from the downloadable Holiday Sharing Drive List.

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Preaching to the Twitter Choir is Easy, Winning Over Cynics is the Challenge

Social Media consultant Chris S. Cornell

Chris S. Cornell

Speaking to Twitter devotees about the virtues of this free micro-blogging tool is one of the easiest tasks I can imagine. After all, those who are actively using Twitter are the ones who already understand it. On the other hand, one of the most challenging speaking assignments I’ve had is trying to convince those who have never used Twitter that the 140-character blogging platform can produce tangible benefits for their business or organization.

Over the past seven months, I’ve gained a great deal of experience speaking before both types of groups. Wednesday at 5 pm (October 28, 2009) I will be speaking at a Pleasantville Chamber of Commerce meeting, and I suspect the group will be primarily comprised of those who have never used Twitter.

The Challenge: How do I sell the benefits of Twitter to people who are most likely doubtful of its value? How do I get past the glazed expressions? How do I explain something that is so easy to understand by someone who uses it, but so foreign to someone who never has?

The Objective: It occurred to me that I should take a step back, and take a look at the bigger picture. What is the underlying objective in all of this social media stuff? It really has to do with telling an audience a story — the story of a business or organization. And, even more importantly, listening to the responses you get.

The Answer: The answer has more to do with content than anything else. If I can get a business or organization to realize they have a story they need to tell, we’re on the right track. There’s no need to sell a tool like Twitter until there’s recognition that there is a story that needs to be told.

What is Your Story?: What is the message you’d like to communicate to you audience? When it comes to your business, you are the expert. No one knows your business better than you. If you had the attention of your target audience, what would you say? These are questions every business should have had answers to, long before Twitter and Facebook arrived on the scene. Now that these free social media tools are available, businesses can leverage their content to achieve even greater results.

Once a business or organization has a coherent story to tell, taking steps to tell that story will come naturally. If a business posts its articles on a blog regularly, the prospect of using Twitter or Facebook (or other forms of social media) to promote it will make perfect sense. Just make sure to listen to the feedback, respond to it thoughtfully, and let the dialogue begin.

Twitter Professor is not affiliated with Twitter.com. Chris S. Cornell is not actually a professor, but he is helping build local Twitter communities. Follow Chris on Twitter at http://Twitter.com/ContentHarvest.  If you have questions or need help with Twitter, give Chris a call at (914) 960-1533. Feel free to add constructive comments, questions or criticisms in the comments section of this blog.

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Westchester’s 1st TweetUp a big hit at POUR Cafe

Audience listens as Chappaqua social media expert Chris Dessi speaks at 1st Westchester TweetUp at Pour Cafe and Wine Bar.

Audience listens as Chappaqua social media expert Chris Dessi speaks at 1st Westchester TweetUp at Pour Cafe and Wine Bar.

The 1st Westchester TweetUp was held last night at POUR Cafe and Wine Bar in Mount Kisco, and by all accounts the event was a smashing success. The nearly 50 attendees, many of whom knew each other only through the online microblogging service Twitter, had the chance to meet and greet while sipping fine wine and sampling mouth-watering appetizers prepared by POUR, and delicious cupcakes provided by Everything LuLu Cake Boutique.

Attendees also had the opportunity to hear Chappaqua’s Chris Dessi speak about how individuals and organizations can use numerous forms of free social media tools to engage in dialog with others. Dessi works as Director of Sales for Buddy Media in NYC, and the list of accounts he manges includes large national corporations and professional sports teams, among others.

Each attendee also left with a gift bag, that included certificates, samples and discounts from area organizations and businesses.

Note – You can stay informed about Westchester TweetUp information by searching #WestchesterTweet on Twitter, or by checking this site. The Twtvite.com site is a good resource for looking up those who attended the event (note that not everyone on the list actually attended).

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POUR Cafe & Wine Bar to host 1st Westchester TweetUp

Tonight is the night many Westchester Twitter users have been looking forward to for months — the 1st Westchester TweetUp to be held at the POUR Cafe and Wine Bar in Mount Kisco. Tweeters who know each other only through exchanges of 140-character messages on Twitter will finally get to meet their peers in person from 7-10 pm this evening.

The event reached its capacity less than 72 hours after it was announced using the online Twitter RSVP service Twtvite.com. The 50 attendees include some of  the area’s most forward-thinking social media innovators, who will have the opportunity to network with each other in the comfort of Anthony Colasacco’s POUR Cafe and Wine Bar, which was named Best Wine Bar and Best Place for a Date Night for 2009 by Westchester Magazine.

Highlights of the evening will include guest speaker Chris Dessi, a Chappaqua resident who is Director of Sales for Buddy Media, an NYC social media firm. Dessi has been featured on this blog in the past.

Registered attendees will also receive gift bags containing goodies from numerous Westchester businesses, and will sample delicious goodies provided by POUR, as well as from our generous co-sponsor Everything LuLu Cake Boutique of Scarsdale.

The catalyst for the 1st Westchester TweetUp was Larchmont’s Andy Barovick (@AndyBarovick) who asked me if I could help organize an event such as this. Andy had gleaned some information from @GetinLoop’s Polly Kreisman, who knew of a successful TweetUp occurring in Connecticut. Not wanting to get in over my head, I contacted Dessi and The Examiner’s Adam Stone (@ExaminerStone) to see if there was interest. Led by Dessi, we Tweeted our plans and the response was overwhelming — Westchester was demanding a TweetUp. A few days later, I was contacted by Sarah O’Grady (@WestchesterLife) and she told me that Anthony had an interest in hosting the event at POUR.  O’Grady and Colasacco deserve praise for handling a great deal of the event’s details, assisted by the other five organizers.

An interesting fact is that many of the people on the organizing committee have never met each other. This entire event was conceived and planned in less than two weeks, exclusively using social media.

The organizing committee is looking at this event as the first of many, not a “one and done” event. If you are going to be writing about this event on a blog or in any other medium, please contact me at (914) 960-1533 or by email (chris AT TwitterProfessor.com) so I can post a link on this blog. You can also contact me to receive photos of the event.

We’re looking forward to seeing you tonight at POUR. Check back soon to read my account of the event, along with photos.

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Response to Westchester TweetUp Overwhelming

October 8 Update: Westchester TweetUp is fully booked less than 72 hours after the event was announced. A waiting list has been established (use the link Twtvite link below).

October 7 Update: As of 10:00 am today, 33 people have registered for the 1st Westchester TweetUp to be held October 14 at Pour Cafe and Wine Bar in Mt. Kisco. Space is limited, so those interested in attending are urged to sign up as soon as possible, using the Twtvite link below.

October 6 – Less than 12 hours after the online invitation to what is being billed as the 1st Westchester TweetUp, the response has been nothing short of overwhelming. As of last check (at 9:20 a.m.) there were 18 local Twitter users registered to attend the event, which has a maximum registration capacity of 49. The list of those already signed up reads like a Who’s Who of Westchester Twitter users, but the organizing committee (of which I am a member) stressed during the planning of this event, that it is open to all who want to learn more about this micro-blogging social media tool.

The 1st Westchester TweetUp will be held at Pour Cafe and Wine Bar in Mount Kisco, on Wednesday, October 14, from 7-10pm and RSVP can be made using the Twtvite.com online registration.

There has been a growing buzz on Twitter recently, about the prospect of making a local Twitter event a reality, but interest from a suitable host was absent until Anthony Colacacco volunteered to hold the event at his upscale cafe and wine bar located at 241 Main Street in Mount Kisco. Event organizers include users with the following Twitter handles: @WestchesterLife, @AndyBarovick, @CDessi, @CornellGallery (that’s me), @ExaminerStone and @GetinLoop.

You can keep informed about any event news or information by following Pour Cafe and Wine Bar on Twitter at @PourMtKisco. Westchester Twitter news will also be reported here on TwitterProfessor.com.

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It’s Not About Twitter, Stupid

Hammer

If you know me, you are probably aware of my enthusiasm for Twitter. In fact, many of you reading this know me only because of my enthusiasm for Twitter.  I am extremely optimistic about this free microblogging platform that has taken the world by storm, but recently I had a revelation.

“It’s not about Twitter, stupid,” I muttered to myself.

Twitter is an amazing tool that can amplify one’s message, and add efficiency and effectiveness to one’s communication efforts.  But it’s just a tool. It still comes down to the message – knowing what it is one wants to communicate, and to whom one wants to communicate that message.

Most of the succesful Twitter users I have come into contact with would have been successful if  Twitter did not even exist. Twitter is just giving them another avenue with which to reach their audience.

As you use Twitter, remember that the content you produce will determine the type of audience you attract. Just as in other forms of social media, like blogs or Facebook, people choose to “follow” because they perceive value in the content you’re providing.

Twitter can be used to encourage us to distill our experiences into short summaries – in this case 140 characters or less. What results is a journal of all the things we thought were important enough to Tweet over a given period of time. A look back at that timeline from time reveals quite a lot about our priorities, accomplishments and values. Not a bad exercise in any medium.

Just remember, Twitter is only a tool. And remember that when a carpenter builds a piece of fine furniture, it’s rare that the hammer gets the accolades. But the hammer sure does make carpentry a whole lot easier.

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Tweeters using Foller.Me to learn more about you

You should already be aware that your Twitter account is an open book, out there on the web for all to read. It shouldn’t come as any great surprise, then, that there are a growing number of tools available that others can use to summarize and analyze the information that you produce, compile and distribute. A free service I recently learned of called Foller.Me provides users some very interesting information about any Twitter account they choose to examine.

This information can be helpful as you decide who to follow on Twitter.  I looked at what Foller.me had to say about many Westchester, NY Twitter users, including my own accounts, and the information was very enlightening. Foller.me shows what you’ve been Tweeting about through the use of a word cloud, making more frequently used words more prominent.

The @Blythedale account (managed by my wife Connie Cornell) is shown below, and gives a clear picture of  how Blythedale Children’s Hospital in Valhalla, NY is using Twitter. The list of Recent Topics includes words such as help, child, Blythedale, school, volunteer, therapy, donated, safe, join and Twitpic, among others. Words used more recently appear closer to the top of the list, and words used more frequently appear larger.

 

Screenshot of Blythedale Twitter account as viewed by Foller.me

Screenshot of Blythedale Twitter account as viewed by Foller.me

Foller.me doesn’t tell you the context in which the words were used, but it seems to provide a useful snapshot of what someone’s account is about. When used to analyze your own account, Foller.me can help you evaluate the overall message you’re putting out on Twitter.
Close-up look at the Blythedale Twitter account through Foller.me

Close-up look at the Blythedale Twitter account through Foller.me

The screenshot above shows a list of @mentions that have been posted by the Blythedale account. @SidewalkAngels has obviously been mentioned many times, and @safekidsusa has also been the subject of multiple @messages. As with the Recent Topics list, more recent mentions show up toward the top of the list.

Foller.me also lists other facts about a Twitter account, including #Hashtags used in Tweets, number of followers and profile information. I suggest you visit Foller.me and give it a try. You might learn something about yourself and the Tweeters around you.

Twitter Professor is not affiliated with Twitter.com. Chris S. Cornell is not actually a professor, but he is helping build local Twitter communities. Follow Chris on Twitter at http://Twitter.com/ContentHarvest.  If you have questions or need help with Twitter, give Chris a call at (914) 741-1203. Feel free to add constructive comments, questions or criticisms in the comments section of this blog.

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Greenburgh’s Paul Feiner Introduces WVOX Radio Audience to Twitter

Chris S. Cornell at WVOX 1460AM in New Rochelle

Chris S. Cornell at WVOX 1460AM in New Rochelle

Greenburgh Town Supervisor Paul Feiner introduced his WVOX radio audience to the free microblogging service Twitter this morning on his weekly show. I was one of four guests on an hour-long show devoted to computer-related topics, and much of the conversation centered on Twitter, and its growing use in Westchester County.

Feiner was one of 31 individuals and organizations highlighted by a “Best Westchester Twitter List” published by TwitterProfessor last Friday. Feiner has become one of the county’s better known and well-liked politicians partly because he’s a great listener. He drives around the county in a car that prominently lists his phone number. He’s on Twitter and Facebook, and he does a great job of updating his blog. He admitted that Twitter can be overwhelming at times, and said that he uses Facebook more than Twitter. Nonetheless, he opened up his radio show to this relatively new social media tool, and should be applauded for doing so.

Twitter Professor is not affiliated with Twitter.com. Chris S. Cornell is not actually a professor (he runs Pleasantville’s Cornell Gallery Custom Frame Shop in his spare time and you can also follow him @CornellGallery), but he is interested in helping build local Twitter communities.  If you have questions or need help with Twitter, give Chris a call at (914) 741-1203. You can also follow his local accounts @Pleasantville or @ContentHarvest. Feel free to add constructive comments, questions or criticisms in the comments section of this blog.

 

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Why Don’t More Restaurants Tweet? More Community Building on Twitter

It’s been five months since the @Pleasantville Twitter account was established. A few days ago, a friend asked how the @Pleasantville Project was going. I wasn’t sure I had the answer to what seemed like a simple question.

Things have changed a lot since then, for sure. The number of local people on Twitter has certainly risen. The quality of many of the local Twitter accounts has improved dramatically. And the amount of interaction between local users has surged. But with all this progress, it is still obvious that for Twitter to live up to its hype, there is still a long way to go.

When will the next wave of Westchester residents board the Twitter bus? (You made want to show up to some of the restaurants listed below in a Twitter limousine)

When will the next wave of Westchester residents hop aboard the Twitter bus? (You might want to make your entrance at some of the restaurants listed below in a Twitter limousine instead)

Will Twitter ever live up to the expectations? I’m not sure of the answer to that question either, but I have spent a lot of time lately thinking about the parts of Twitter that are working, and the parts that aren’t. And about the people that Twitter is working for, and the people for whom Twitter is of no value.

There is no doubt that Twitter is working very well for a number of people. Do these people have anything in common with each other? That is a question I can answer.
  • Twitter works for people who LISTEN to others.
  • Twitter works for people who GIVE BACK to the community.
  • Twitter works for people who LEARN from their mistakes.
  • Twitter works for people who CREATE CONTENT others can use.

I have found quite a few local Twitter users who score highly in each of the above categories, and featured many of them in an article I wrote last Friday. That article helped me learn some things about Twitter, and how it works. The response I received to this article was far better than that of any other I’ve written for a Twitter audience.

I think our local community is hungry for a Twitter experience that really works at the local level. And up to this point, there has been a scarcity of tools to connect users in any sort of systematic way at the local level. If there is one goal of this blog, it is to highlight the efforts of those Twitter users who are doing things that improve the experience for others.

This does not imply that those efforts must be altruistic or involving personal sacrifice. Some are simply using Twitter for their own personal or business reasons, but they are in the process, making Twitter better for the rest of us.

In my view, Twitter will take off at the local level when local businesses begin to feel that they are missing out by not participating. After finishing last week’s article, I announced that my next article would feature the Top10 Westchester Restaurants using Twitter. Then I was stunned by what I discovered. After a rather extensive search, I was able to find only about a dozen restaurants that were using Twitter in on way or another.

It’s hard to understand why there is so little interest in a free tool like Twitter, when so many restaurants spend so much of their precious budgets on paid advertising. I am not suggesting that restaurants cut back on their ad budgets, but why not set up a Twitter account with a link to their website and make an occasional Tweet to draw in a few extra customers?

My current project is to see if members of the local Westchester community can collectively influence the number of restaurants that Tweet, and the quality of the content they produce. I sense that the community would benefit from much of the information a creative resaurant owner or manager might be able to impart, whether it be recipes, details about the restaurant, specials being served, or culinary facts.

The List of Westchester Restaurants on Twitter:  Note: It is likely that I’ve inadvertently left restaurants off this list. If you know of an establishment that I’ve overlooked, please leave a comment and I’ll check it out. Also, I’ve only included accounts that Tweet information about the restaurant (at least a substantial percentage of the time), and include the name of the establishment in their Twitter information. This initial list is in no particular order.

  • @KittleHouse - Chappaqua Restaurant built in 1790 as a barn, converted to a home in the late 1800′s, today cooking seriously good food.
  • @LePainQuotidien - Part of a chain of  bakeries with seating, located in Rye.
  • @AurayGourmet - Formerly the Auray Cheese Shop, located in Larchmont.
  • @MaurosDining - Fine Italian cuisine, located in Ossining.
  • @ZuppaRestaurant - Innovative Italian Cuisine in the Downtown Waterfront District of Yonkers.
  • @QRestaurant - Westchester’s hip, urban bbq restaurants, located in Port Chester and Mt. Kisco.
  • @42TheRestaurant - Restaurant at the Ritz-Carlton Westchester
  • @Opus465 - From pizza to fine gourmet, “Armonk’s premiere caterers”
  • @TarrytownHouse - Cellar 49 is the restaurant within Tarrytown House
  • @MemesBakeryCafe - Memes is a brand new bakery and cafe located in White Plains.

By all means, follow some of these accounts, and encourage them to help make the local Twitter community stronger.

Twitter Professor is not affiliated with Twitter.com. Chris S. Cornell is not actually a professor (he runs Pleasantville’s Cornell Gallery Custom Frame Shop in his spare time and you can also follow him @CornellGallery), but he is interested in helping build local Twitter communities.  If you have questions or need help with Twitter, give Chris a call at (914) 741-1203. Feel free to add constructive comments, questions or criticisms in the comments section of this blog.

 

 

 

 

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