Today’s article is an online interview I conducted with Westchester140 founding member Sarah O’Grady. O’Grady became involved with the Westchester TweetUps from the start, while she was consulting with POUR Cafe and Wine Bar owner Anthony Colasacco as he integrated social media into his marketing efforts. POUR was the host of the first two extremely successful Westchester TweetUps.

Sarah O'Grady
TwitterProfessor: How did you get involved in social media? Sarah O’Grady: I have been intrigued with social networking and online media opportunities for many years. (In fact, my husband and I met on Friendster.com, one of the pioneers in online social networking, originally based on the ’6th person removed’ principle.)
My career has taken a lot of very unique twists and turns — I started out writing copy at a boutique ad agency and segued into event planning, trend research, and fashion styling for L’Oreal, and then (via a few creative, editorial detours) had the opportunity to create a new, modern voice for the all-American home furnishings brand Ethan Allen and their recently re-launched website. Unfortunately, working for big corporations can have it’s downside when it comes to taking creative ‘risks’, or exposing yourself in unchartered territory, especially online. Let’s just say a lot of great ideas ended up on the cutting room floor. But my excitement and passion for the online space grew, and I managed to explore that further through Facebook and Twitter consulting gigs with brands like Beauty 360 (CVS/pharmacy), Pour Cafe & Wine Bar in Mt Kisco, NY, and others.
Now I am with a fast-growing, forward-thinking online experiential marketing company called
House Party, Inc, based in Irvington. This is the first opportunity I’ve had to really embrace social media from a business perspective. House Party is very open to and excited about all the possibilities available through social media, and I help educate my team and our numerous clients on these opportunities which create a more viral, organic reach than traditional media might. I also recently became the community manager for the company’s Facebook fan page, and I am very excited to get started growing and engaging the community and crowdsourcing ideas.
TP: When and how did it occur to you that Anthony and POUR would do well with social media?
SO: I am a very experience-driven person. From the first time I walked into Pour, I knew there was a story there that was waiting to be told. After a few initial conversations with Anthony (and after realizing what a creative, enthusiastic, and entrepreneurial spirit he has) it occurred to me that I could help him focus some of his energy and attention online and be a trailblazer in our community.
TP: Do you think POUR has achieved measurable goals through social media?
SO: I think at this point, only Anthony can truly answer that question — but I can say, as a loyal patron of his establishment, and as an ‘insider’ who knows what he now has up his sleeve and what’s to come, it’s inevitable that his business is going to garner a lot of press, a lot of exposure, and a lot of intrigue from foodies, wine-connoisseurs, and sophisticated locals. His enthusiasm in hosting our first and second Westchester Tweetup, and being an engaged organizer and sponsor of the third, is testament to his belief that there’s something to all of this “Twitter talk.”
TP: Do you have any advice for a business or organization considering getting involved with Twitter and other types of social media?
SO: Absolutely. Do your research — see what other businesses are doing and what they are notdoing. Don’t just limit your exposure to what local businesses are doing either; globally, entrepreneurs are taking risks, setting trends and finding new, innovative ways to reach customers. Let their experiences inspire you to find your own online voice. Also, don’t be scared of exposure. A lot of businesses are afraid of putting themselves out there on Twitter, Facebook, or via a blog, because they are afraid of the potential negative commentary. But Oscar Wilde said it best: The only thing worse than being talked about is not being talked about. And truthfully, if businesses are afraid of negative press or negative online commentary, maybe that’s a sign they need to make some changes within their business model or practices. I’m just sayin’…when people talk, you should listen – good or bad.
TP: Any words of caution? Common mistakes businesses make?
SO: The first rule of Twitter Club: don’t shamelessly self-promote on Twitter. Yes, Twitter is an avenue for you to gain new clientele, get the word out about your business, increase sales, etc. But it is also an ongoing conversation. If you’re the guy in the room who is only there to talk about yourself, you won’t be invited to too many dinner parties — or gain too many new customers. Keep your tweets interesting and casual. If you tweet once about a promotion, tweet twice about something else that might make people smile, or feel informed, or think you’re an interesting ‘person’ — and not just a pushy promoter. I can’t tell you how many brands/businesses I advocated online, only to be turned off at their pushy (and way too frequent) sales pitches.
TP: What are your personal goals in social media?
SO: To be honest, I feel I’m just getting started. There is so much potential out there; so many local businesses whose potentials I would like to help realize. I’d like to continue to help businesses like POUR grow from a grassroots level, and find their online sea-legs. I feel Westchester’s small business community hasn’t even begun to tap into the web 2.0 world, and I think it’s going to be a very interesting few years as they begin to seek out new ways to inspire, inform, indulge and intrigue.
Personally, I’d like to continue to expand my own online presence,
@westchesterlife. I started this handle because I think Westchester lacked a modern, fresh voice telling it like it is — what’s good and what just plain sucks about where we live! I think the more we expose the good, the bad, and the ugly of our county, the more chance we have at strengthening our community, expanding our social, culinary, and cultural repertoires, and reasonably justifying why we live in one of the most expensive counties in the U.S.
TP: What do you think the future holds for Twitter in Westchester?
SO: I think the future is bright. We’re in the throes of a recession. The last couple of years have dealt a severe blow to our local communities and our commerce. Twitter offers a really unique thing amid all of that. It offers free access to the community. It offers a 24 hour a day, 7 days a week forum for standing out from the crowd, reaching fans and customers, commiserating, learning, and sharing. It’s a no-brainer that the online conversation is going to continue. Whether it continues on Twitter or onto the next big thing, the fundamentals remain the same.
TP: Your own future goals?
SO: Get working on rehabbing my recently purchased 1904 house in Mount Kisco. Get out more, meet some inspiring Westchesterians, and grow my local network. Start a family. Reread some of the classics. And feed my creative, entrepreneurial soul every chance I get.
TP: Any other info I should know about what’s next for POUR?
SO: The best is yet to come. Keep your eyes and ears open, so you don’t miss the opPOURtunities as they present themselves…